Privacy Policy

OUR COMMITMENT TO YOU

California Notice at Collection/State Law Privacy Rights: See the State law privacy rights section below for important information about your rights under applicable state privacy laws.

At Association of Gamete Donor Providers and its affiliated companies, your privacy is our top concern. Please contact us any time with questions or comments about our privacy practices privacy@cryobank.com or by mail at the address listed in the "What if I have questions about my Personal data or your privacy practices?" section.

We have created this privacy policy to:

If you choose to provide Personal Information to us, you explicitly agree to our collection and use of such Information, as described in this Privacy Policy. If you do not agree with this policy, please do not access or use our Services or interact with any other aspect of our business.

Except as otherwise noted, Association of Gamete Donor Providers is a data controller (as that term is defined under the EU General Data Protection Regulation), which means that we decide how and why the Information you provide to us is collected, processed, and stored.

WHO IS COVERED BY THIS POLICY

The terms “Association of Gamete Donor Providers”, “Generate Life Sciences”, "California Cryobank", "CCB", "our", "we," “CCLS” or "us" refer to California Cryobank Life Sciences, California Cryobank, LLC, California Cryobank Stem Cell Services, CCB-DEB LLC, CCB-NWC LLC, and CCB Kitazato LLC, as well as any officer, affiliate, director, employee, agent, or contractor of California Cryobank. The terms "you," "user," "client," "customer," "data subject" and "your" mean any person using our products or Services, or otherwise interacting with us (for example, using our website or phone calls with customer service representatives), unless a different privacy policy is displayed. This policy applies to both you and California Cryobank.

WHERE THIS POLICY APPLIES

We offer a range of websites and services, including those related to, but not limited to, providing donor semen, donor eggs, stem cell storage and processing, cryogenic preservation, and biostorage. We refer to all these services collectively, together with any other California Cryobank products, websites, and apps, as "Services" in this policy.

his Privacy Policy must be read along with our website user agreement and other agreements or contracts that are relevant to the Services, including, but not limited to, the Purchase and Storage Agreement and the Donor Consent Agreement (such agreements will be considered a "Service Agreement"). If the terms of use (also known as the "website user agreement") conflict with the terms of this Privacy Policy, the terms of this Privacy Policy shall control. If this Privacy Policy conflicts with the terms of a Service Agreement, the terms of the Service Agreement shall control.

CHILDREN’S ONLINE PRIVACY

Association of Gamete Donor Providers does not knowingly collect data from children under 13, and in the EEA under 16. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, that parent or guardian should contact us. If we become aware that a child has provided us with personal information, we will delete such information from our files.

INFORMATION WE COLLECT

We have provided the links below to help users understand how we collect and use their information. The Information (or "Data") that we gather can generally be categorized as either anonymous or personally identifiable.

1. HOW DO WE USE ANONYMOUS, NON-IDENTIFYING INFORMATION?

Anonymous (also referred to as "aggregate") data does not contain personally identifying Information. This Information may be used to measure or identify certain behavior patterns on our websites, such as the number of visits to a web page, most popular devices or operating systems, country of origin, average time spent on the website, viewed web pages, and more.

If we do combine Anonymous Information with Personal Information, the combined Information will be treated as Personal Information, as long as it remains combined.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We collect and use your Personal Information for business uses. Personal Information includes any personally identifiable Information like your IP address or purchase history, which we may collect automatically through Technologies, or Information that you provide us, such as your name, address, email address, phone numbers, payment information, photographs, Social Security number, or any combination of Information that could reasonably be used to identify you. Please note that if you contact Association of Gamete Donor Providers for any reason, we may keep a record of that correspondence.

  1. General ways in which we use your information may include, but are not limited to:
  2. General ways in which we share your information may include, but are not limited to:
  3. Here are some, but not all of, the common ways in which we may collect, use, and/or share Information for each Service:
  4. Donor Sperm & Biostorage

    Donor Egg

    Potential Sperm Donors & Egg Donors

    Stem Cell

3. HOW DO WE TRACK AND COLLECT YOUR DATA?

In order to improve our Services and website experiences for users, we track and collect Information about consumers’ behavior and use of our websites across all of our systems using various technologies ("Technologies"), including, but not limited to, cookies, tags, and other online tracking technologies, marketing automation tools, retargeting and remarketing tools, A/B testing tools, third-party ad networks, and more.

We may use these types of Technologies to help us do various things, like analyzing which parts of the site are most popular to visitors, measuring the effectiveness of online advertisements, identifying lifestyle interests and demographic information, gaining customer insights, etc.

Cookies

For additional information, you may review the Cookie Policy and may also manage your cookie preferences by clicking on the link at the bottom of the website page. Cookies are files that web servers place on an Internet user’s computer that are designed to store basic Information (such as visitor preferences)

Cookie technology remains a fundamentally important part of how we customize users’ online experiences. Cookies allow us to collect and store basic Information about people’s visits to our website, so that we can help improve consumers’ online experiences.

You do not have to use cookies, but if you choose not to accept cookies, you may be unable to use all functionality related to our Services. Our site does not change its behavior when receiving the "Do Not Track" signals from browser software.

Users are welcome to opt out of future Data collection and use tied to website analytics by clearing their browser’s cookies for the domain or URL that uses Association of Gamete Donor Providers’ Services, or by blocking the use of cookies when they visit such domains or URLs. You may also be given the option to accept or decline the use of cookies on the website.

Tags

Tags are tiny snippets of third-party code that are inserted into our website and which may be used by various Technologies to track the online movements of our web users.

Clear GIFS

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages.

Third-Party Ad Networks

We partner with third-party ad networks to manage our advertising on other sites and gain audience insights. These third-party ad networks may include Google and various others. We utilize Google Analytics features based on Display Advertising (which may include but are not limited to: Google Analytics Demographics and Interest Reporting, Remarketing, Google Display Network Impression Reporting and DoubleClick Platform integrations).

As part of their services, they may use cookies and clear gifs. These Display features enable Google Analytics to collect data about site traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through standard Google Analytics implementation.

We and our third-party ad server will collect and use your IP address and certain aggregate Information about you, such as your browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether or not you responded to a particular advertisement.

Using Google's Ads Settings, you can opt out of Google Analytics for Display Advertising and customize Google Display Network ads

Please note that using any or all of these tools will not necessarily turn off all internet advertising, but they may help reduce advertising targeted at you based on your web browsing activity. Please be sure to do your research and review their policies before using these sites. You agree that you are solely responsible for your use of these sites and any Information you share with them, and that we are exempt from any responsibility with regards to your use of the site. We have no affiliation with these organizations, nor can we vouch for their accuracy or efficacy. We are simply letting you know these tools exist, so you can decide whether or not to use them.

4. HOW DO YOU OPT OUT OF EMAILS & OTHER MARKETING COMMUNICATIONS?

We may occasionally send you email or direct mail about products and Services that we feel may be of interest to you, or that you have requested. We offer recipients the opportunity to opt in to and opt out of future marketing communications via our marketing emails or via direct requests.

Please note that we may not allow an opt-out option for non-marketing Service emails (for example, emails concerning your order information, privacy policy updates, contract updates, medical updates, vial availability notification, etc.). We will not share your Personal Information with a third party for the purpose of solicitation without your prior consent

5. HOW DO YOU ACCESS, CORRECT, MODIFY, PORT, OR REMOVE YOUR PERSONAL INFORMATION?

Association of Gamete Donor Providers acknowledges that data subjects have the right to request access, correction, modification, portability, and removal of their personal Data. Clients may be able to update or edit most of their Personal Information online. To remove, update, or correct Personal Information that is not editable or accessible online, data subjects must call Client Services. Changes will be made as permitted by applicable law in section #6. Note that California and other states’ residents may have additional rights. Please see section #8 for those additional rights.

If records or Personal data are requested, we are happy to provide that Information. Please contact us at privacy@cryobank.com and allow for up to 30 days to fulfill your request.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

6. HOW DO YOU CLOSE YOUR ACCOUNT AND WHAT INFORMATION IS RETAINED?

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.

You may request account closure at any time – please email us at privacy@cryobank.com. Please allow for up to 30 days to fulfill your request.

In practice, we can close your account and remove your information, unless:

7. HOW DO WE SECURE YOUR PERSONAL INFORMATION?

Association of Gamete Donor Providers takes precautions, including, but not limited to, technical, organizational, and physical security measures to safeguard your Personal Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Association of Gamete Donor Providers uses a variety of means to protect website users’ Personal Information, including any Information we receive from your healthcare provider. However, no server is 100% secure, and you should take this into account when submitting Personal Information about yourself on any website, including this one. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. In the event of a data breach, we will notify you without undue delay.

Please keep in mind that your password is the key to your online account. Use unique numbers, letters, and special characters, and do not disclose your password to anyone. If you do share your password, remember that you are responsible for all actions taken using your account, and we will treat that person as "you." If you lose control of your password, you may lose substantial control over your Personal Information or your account and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

8. STATE PRIVACY RIGHTS

This section applies to residents of California and Virginia and provides additional information to residents pursuant to applicable state privacy laws including the California Consumer Privacy Act (“CCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”) (collectively the “State Privacy Laws”). In this section, the term “Personal Information” means information defined as “personal information,” “personal data,” or other similar term under the State Privacy Laws. The State Privacy Laws may provide residents with some or all of the rights listed below. Please note that not all rights listed below may be afforded to all users and that if you are not a resident of one of these states listed above, you may not be able to exercise these rights. In addition, we may not be able to process your request if you do not provide us with sufficient detail to allow us to confirm your identity or understand and respond to it. We may decline your request in certain cases as permitted by law.

Exercising your right to information/know, access, appeal, correction, deletion and limit processing of Sensitive Personal Information. You may submit requests to exercise your right to information/know, access, appeal, correction, deletion or limit processing by calling us toll free at 833-776-6255, or via email to privacy@cryobank.com.

Exercising your right to opt-out of processing for targeted advertising purposes. While we do not sell personal information for money, like many companies, we use services that help deliver interest-based ads to you as described above. The State Privacy Laws may classify our use of some of these services as “selling” or “sharing” your Personal Information with the advertising partners that provide the services.You can opt-out of tracking for targeted advertising purposes or other sales or sharing of Personal Information by clicking the link below:

Cookie Settings

Your request to opt-out will apply only to the browser and the device from which you submit the request. You can also broadcast the Global Privacy Control (GPC) to opt-out for each participating browser system that you use. Learn more at the Global Privacy Control website.

Verification of Identity; Authorized agents: We may need to verify your identity in order to process your information/know, access, appeal, correction, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.

Under the State Privacy Laws, you may be permitted to authorize an authorized agent to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your CCPA rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

Sensitive personal information: We do not use or disclose Sensitive Personal Information for purposes that California residents have a right to limit under the California Consumer Privacy Act.

Categories of Information We Collect & Sources From Which Information is Collected

Category Examples Sources Collected
A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. Web application, phone, email, fax YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics, address, telephone number, driver's license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Web application, phone, email, fax YES
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Web application, phone, email YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Web application, phone YES
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data Phone, in person YES (CCLS sperm and egg donors)
F. Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Web application, Technology (as defined in section 3 of this Privacy Policy) YES
G. Geolocation data. Physical location or movements. Sources NO
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. Web application, in person, email YES (CCLS sperm and egg donors)
I. Professional or employment-related information. Current or past job history or performance evaluations. Web application, in person, email YES (Full and part-time CCLS Employees)
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Web application, in person YES (CCLS sperm and egg donors)

Please refer to section 2, item B of this Privacy Policy for the categories of third parties with whom we may share Personal Information.

Other states have similar consumer protection statutes with which we comply. We will protect the data of residents of those states in a manner that is consistent with the relevant statute and substantially similar to the way in which we comply with the CCPA. Residents of those states may also contact us at privacy@cryobank.com.

9. GENERAL DATA PROTECTION REGULATION (GDPR) RECOURSE FOR EU INDIVIDUALS

EU individuals with privacy complaints pursuant to GDPR have the right to lodge a privacy complaint with the appropriate supervisory authority. Please go to http://ec.europa.eu/justice/article-29/structure/dataprotection-authorities/index_en.htm for more information on how to locate your DPA and file a complaint.

10. WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?

Third-Party Links: Our Websites, Privacy Policy, and/or Website User Agreements may contain links to websites that are not operated by Association of Gamete Donor Providers. Please be aware that we are not responsible for the privacy practices of these sites nor for any adverse consequences that may result from your interaction with such third-party websites. Just because we link to, receive data from, or partner with a particular site or app does not mean that we endorse it or its privacy practices. These other websites and apps have their own terms of use and privacy policies; we encourage you to read those terms and policies when you visit those websites and use those apps.

11. WHAT IF I HAVE QUESTIONS ABOUT MY PERSONAL DATA OR YOUR PRIVACY PRACTICES?

If you have any questions regarding your Personal data or our privacy practices, please contact Association of Gamete Donor Providers via privacy@cryobank.com or via snail mail at:

Association of Gamete Donor Providers
Attention Legal/Privacy Officer
11915 La Grange Avenue
Los Angeles, CA 90025
United States

12. WHAT HAPPENS IF THIS PRIVACY POLICY IS CHANGED?

We reserve the right to change all or part of this Privacy Policy at any time, including, but not limited to, content and design updates, without notifying you. If we propose to use your Personal Information in a manner materially different from that stated at the time of collection, you will have a choice as to whether we may use your Personal Information in this different manner. If you have an online account, you will be notified of the modification so that you can confirm your acceptance of the modification. If you do not have an online account, your continued use of the site will indicate acceptance of the changes.

Effective date: 1/10/2023